Update on the extreme weather events

we're here to help family in the floods

As the extreme weather events continue, we’re here to help.


We are working hard to support our clients who have been impacted.

We wanted to share some guidance from The Insurance Council of Australia for individuals and businesses that have been impacted.

  • Safety is the priority – don’t do anything that puts anyone at risk
  • Only return to your property when emergency services give the go-ahead
  • If water has entered the property, don't turn on your electricity until it has been inspected by an electrician
  • Contact us as soon as possible. We can review the position, and if appropriate lodge a claim and provide you with guidance on the claims process
  • Property owners who have sustained roof damage should advise us without delay. Your insurer will arrange emergency works to minimise any hazards and prevent further damage. This can include isolating damaged solar panels or electrical circuits and installing a roof tarp
  • Don’t worry if you can’t find your insurance papers – your insurers (and us) have electronic records and need only your name and address


Quick tips

Here are some quick tips for you to consider:

  • You can start cleaning up but first take pictures or videos of damage to the property and possessions as evidence for any eventual insurance claim
  • Keep samples of materials and fabrics to show the insurance assessor when they review your claim
  • Remove water damaged goods from your property that might pose a health risk, such as saturated carpets and soft furnishings
  • Make a list of each item damaged and include a detailed description, such as brand, model, and serial number, if possible
  • Store damaged or destroyed items somewhere safe
  • Please speak to us before you attempt or authorise any building work, including emergency repairs. Unauthorised work may not be covered by your policy, so we will always try to get your insurer’s permission before proceeding. However, if there is an immediate safety issue, or you need to do work to avoid further damage, you might wish to undertake emergency repairs without your insurer’s approval. This can be tricky, but we can guide you through this process and give you clear advice so please contact either your Relationship Manager to discuss
  • Do not throw away goods that could be salvaged or repaired
  • If you have any vehicles that have been inundated with water, please contact us so that we can provide advice on what steps should be taken. In most circumstances, repair quotations or mechanical inspections will not be necessary


Contact us today

If you have been impacted, but haven’t yet spoken to us, please contact your Relationship Manager or ring our 24/7 Claim number on 1300 305 834.


Even if you haven’t been able to inspect damage due to safety concerns, we can still provide you with early guidance and advice.

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