How to Make a Claim

You can rely on your broker at all times, with their service extending to helping you however they can during the claims process.

We're here to help you at every stage of the claims process, starting with a dedicated Claims Relationship Manager who knows how to work with your insurance company to get you the best possible outcome.

  • We will deal with the insurer on your behalf and ensure your claim is managed efficiently.
  • We are there for you to make the claims process less complex and more efficient.
  • We monitor the progress of your claim at all times.
  • We ensure all claims decisions are correct and settlements are accurate.


To start your claim, call your broker during office hours, or your local Insurance House office. Or complete the online form below and we will contact you the next business day.

In emergency situations after hours, call our 24-hour claims line: 1300 218 992

Make a claim

Fill out the form to provide more information about your claim and one of our brokers will be in contact shortly.

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Claims Form