An update from Insurance House ahead of Tropical Cyclone Alfred

The latest projections from BoM suggest Tropical Cyclone (TC) Alfred will make landfall in Brisbane’s northern suburbs late on Thursday evening or very early Friday morning but we will start feeling its effects from today.  

We are here to help 

Your broker may be working from home or another safe place, however they are still contactable via email and telephone. Your broker, their interstate colleagues, along with our claims team are here to support you.  

Please save this email, your insurance policy information and your broker’s contact details to your phone or device in case you need them.  

What to do in an emergency 

Your personal safety and that of your family comes first. Do not expose yourself to unnecessary danger or risks and follow the guidance of emergency authorities. If you need immediate assistance contact: 

SES (State Emergency Services) for non-life threatening emergencies 

Emergency - 132 500 

Non-Emergency 07 3247 8707 

Triple 0 (Police, Fire, Ambulance) for life-threatening emergencies

000 

Urgent make safe/building repairs 

For urgent make safe repairs, please contact your broker or Insurance House on 1300 305 834.  If you need make safe or restoration assistance after hours, our 1300 305 834 number will divert to a dedicated hotline with Johns Lyng Group.  

If you need to make a claim 

The best way to notify us of a claim during this time is by completing our online claim notification form.  

Insurance House - claim notification form 

If you need help with your claim, contact your broker or call us on 1300 305 834.   

For more information 

The Insurance Council of Australia has a variety of disaster support resources including frequently asked questions linked below: 

https://insurancecouncil.com.au/consumers/help-in-disasters/ 

Refer to the Bureau of Meteorology or your local radio for warnings and updates.