Privacy Policy

What information do we collect and how do we use it?

When we arrange insurance on your behalf, we ask you for the information we need to advise you about your insurance needs and management of your risks. This can include a broad range of information ranging from your name, address, contact details, age to other information about your personal affairs including
your assets, personal belongings, financial situation, health and wellbeing. We provide any information that the insurers or intermediaries who we ask to quote for your insurances and premium funding require to enable them to decide whether to insure you and on what terms or to fund your premium and on what terms.

Insurers may in turn pass on this information to their reinsurers. Some of these companies are located outside Australia. For example, if we seek insurance terms from an overseas insurer (e.g. Lloyd’s of London), your personal information may be disclosed to the insurer. If this is likely to happen, we inform you of where the insurer is located, if it is possible to do so.

When you make a claim under your policy, we assist you by collecting information about your claim. Sometimes we also need to collect information about you from others. We provide this information to your insurer (or anyone your insurer has appointed to assist it to consider your claim, e.g. loss adjusters, medical brokers
etc) to enable it to consider your claim. Again, this information may be passed on to reinsurers.

The information we collect from you may also be shared with other departments and related companies within the Insurance House Group of companies. These companies include Professional Risk Underwriting Pty Ltd, Armada Underwriting Pty Ltd, Insurance House Life Pty Ltd and appointed authorised representatives that trade in their own name. When you provide your information to us, you agree to us sharing this information unless you tell us otherwise. If you would prefer that we do not use your information in this way, please let us know using the contact details below.

From time to time, we will use your contact details to send you direct marketing communications including offers, updates and newsletters that are relevant to the services we provide. We always give you the option of electing not to receive these communication in the future. You can unsubscribe by notifying us and we will no longer send this information to you.